Delivery & Return
Enjoy free delivery and hassle-free returns on all orders for a seamless shopping experience!
Delivery Options Overview
Delivery Options Overview
We offer a variety of delivery options to suit your needs. Enjoy free standard delivery on all orders, with fast and reliable shipping to ensure your items arrive on time. For quicker delivery, express shipping options are also available. If you're not completely satisfied, our free return service makes it easy to send back your purchases hassle-free.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items And Large Items
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Standard delivery Get it in 3-5 working days |
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Orders over $1: All day delivery. Order anytime: |
FREE |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
FREE |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
Overview
Our refund and returns policy lasts 30 days. If 30 days have Refund and Return Policy
Thank you for shopping at AFG MART. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please read our Refund and Return Policy below:
1. Return Eligibility
- Return Window: You have 30 calendar days from the date of delivery to initiate a return request.
- Condition of Items: To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Certain items, such as perishable goods, personalized items, or health and safety products, may not be eligible for returns.
- Non-returnable items: Some products are non-returnable, including:
- Gift cards
- Downloadable software products
- Items that have been opened or used
- Perishable goods
- Personal care items
2. How to Return an Item
To return an item:
- Step 1: Log into your account on [Your Marketplace Name] and go to “My Orders.”
- Step 2: Select the item(s) you want to return and choose the reason for your return.
- Step 3: Submit the return request. Once approved, you will receive a return authorization and instructions on how to send the item back.
- Step 4: Pack the item securely in its original packaging (if available) and ship it to the address provided in the return instructions.
3. Refund Process
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for your refund to appear on your account.
- Processing Fees: A restocking fee may apply in certain cases, and the return shipping costs may be deducted from your refund amount unless the return is due to a mistake made by the seller or a defective product.
- Partial Refunds: If only part of your order is returned, the refund will be for the returned items only.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the item following the steps above and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our support team within 7 days of receiving the product. We will provide you with a prepaid shipping label for the return and offer a full refund or a replacement, depending on your preference and stock availability.
6. Shipping Costs
- Return Shipping: The customer is responsible for return shipping costs unless the item is damaged, defective, or not as described. We recommend using a trackable shipping service to return your item, as we cannot guarantee that we will receive it.
- Initial Shipping Charges: Shipping costs are non-refundable, except in cases where the product is damaged, defective, or incorrectly shipped.
7. Canceling an Order
You may cancel your order within 24 hours of purchase, provided the order has not already been processed and shipped. After this period, the standard return and refund policy applies.
8. Contact Us
If you have any questions or concerns regarding your return or refund, please contact our customer service team at Customer Service. We are here to assist you!
FAQs
We understand how frustrating it can be when your order doesn't arrive as expected. Here are a few things you can check:
Shipping Timeframe: Please review the estimated delivery time provided when you placed your order. Keep in mind that shipping times can vary based on your location, the carrier, and any unforeseen delays (e.g., weather or high demand periods).
Tracking Information: If tracking was provided, you can track your order’s status on the carrier's website. You should have received an email with the tracking number when your order shipped. If you can't find it, check your spam or junk folder.
Delivery Issues: Sometimes packages may be delayed, marked as delivered, or placed in an unusual location (like a porch or with a neighbor). We recommend checking around your home and asking others who may have received it on your behalf.
Address Issues: Please ensure that the shipping address you provided was accurate. If there were any mistakes in your address, this could cause delays.
If your order is still missing after checking these steps, please contact our customer support team. We'll be happy to assist you in resolving the issue and locating your order.
In most cases, we do not offer delivery services on public holidays, as many carriers and shipping services are closed or have limited operations. However, the specific holiday delivery policy may vary depending on your location and the carrier handling your shipment.
To avoid delays, we recommend checking the shipping carrier's holiday schedule or reaching out to our customer support team for more details about your specific order.
If you need your order by a specific date, we suggest placing it well in advance of any public holidays to ensure timely delivery.
We offer delivery to a wide range of locations. To confirm if we deliver to your specific postcode, please check the shipping options available at checkout on our website. If your postcode is eligible for delivery, it will be listed among the available options.
If you're unsure or need further assistance, feel free to contact our customer support team with your postcode, and we'll be happy to verify delivery availability for you.
Next-day delivery is not available on all orders. Availability depends on factors such as the delivery location, the items in your order, and the time the order is placed. To qualify for next-day delivery, orders typically need to be placed before a certain cutoff time, and the delivery address must be within the eligible service area.
During checkout, you'll be able to see if next-day delivery is an option for your order. If it's not available, other shipping options will be provided.
For more details or assistance with delivery options, feel free to contact our customer support team
Whether you need to sign for delivery depends on the shipping method and the carrier handling your order. Some deliveries may require a signature to ensure the package is safely received, especially for high-value items or specific delivery services.
If a signature is required, you will usually be notified in advance, and you can make arrangements to be present or choose an alternative delivery option if available. If you're not home at the time of delivery, the carrier may leave a notice and attempt redelivery or offer the option to pick up your package from a local depot.
For orders that don't require a signature, your package may be left in a safe location or with a neighbor, depending on the carrier’s policy.
If you're unsure whether a signature is needed, please check the tracking information or contact our customer support team for assistance.
To return an item, please follow the instructions on our returns page, where you'll find the return form and the address to send your item back. Make sure the item is in its original condition, with all tags and packaging intact. Once we receive your return, we will process your refund or exchange based on your preference.
If you need assistance with the return process, feel free to contact our customer support team, and we’ll be happy to guide you.
