1. What is AFG MART
AFG MART is an online marketplace where users can buy and sell a wide range of products. We provide a platform for independent sellers to showcase their goods, while offering buyers a variety of items in one convenient place.
2. How do I create an account?
Creating an account is easy! Just click on the “Sign Up” button at the top of the page, and provide your name, email address, and a password. Once registered, you can start shopping, saving your favorite items, and managing your orders.
3. How do I place an order?
To place an order:
- Browse our marketplace and add items to your cart.
- Once you’re ready, go to your cart and click on “Proceed to Checkout.”
- Enter your shipping details, select a payment method, and review your order.
- Click “Place Order” to complete the purchase.
You will receive an order confirmation email once your order is successfully placed.
4. What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express, etc.)
- Stripe for secure online payments.
Your payment is securely processed by Stripe, and we do not store sensitive payment details.
5. Can I modify or cancel my order after placing it?
Once your order is placed, it is processed automatically, and we aim to ship it as soon as possible. If you need to modify or cancel your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but we cannot guarantee changes once the order is being processed.
6. How do I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor your order’s progress until it reaches you.
7. How do I return an item?
We want you to be satisfied with your purchase. If you are not happy with your item, you can return it within 30 days from the date of delivery. To initiate a return:
- Log into your account and go to “My Orders.”
- Select the item you wish to return and follow the return instructions.
- Once your return is approved, we will provide instructions on how to ship the item back.
Please note that items must be in new, unused condition, and in the original packaging.
8. How do I get a refund?
Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.
9. What if my item is damaged or defective?
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will guide you through the process of returning the item, and offer a full refund or a replacement, depending on your preference and stock availability.
10. Are there any items I cannot return?
Some items may be non-returnable, including:
- Gift cards
- Downloadable digital products
- Perishable goods (e.g., food items)
- Personal care items (e.g., toiletries, cosmetics)
Please check the product details before purchasing for information about return eligibility.
11. How do I contact customer support?
If you have any questions or need assistance, you can reach our customer support team via:
- Or visit our Contact Us page for more details.
12. Is my personal information secure?
Yes, we take the security of your personal information seriously. We use encryption and secure payment processors (like Stripe) to protect your payment data. For more details, please see our Privacy Policy.
13. How do I become a seller on AFG MART
To become a seller, sign up for a seller account through our “Become a Seller” page. After completing your registration, you can list your products and start selling. Our team will review your application, and once approved, you’ll be able to manage your listings and start receiving orders.
14. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. You will be able to view the shipping options and rates at checkout.
15. How can I leave a review for a product?
To leave a review for a product, simply go to the product page of the item you purchased. Scroll down to the “Customer Reviews” section and click “Write a Review.” Share your experience and feedback to help other buyers make informed decisions.
16. What if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions to reset your password.