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Overview

Our refund and returns policy lasts 30 days. If 30 days have Refund and Return Policy

Thank you for shopping at AFG MART. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please read our Refund and Return Policy below:

1. Return Eligibility

  • Return Window: You have 30 calendar days from the date of delivery to initiate a return request.
  • Condition of Items: To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Certain items, such as perishable goods, personalized items, or health and safety products, may not be eligible for returns.
  • Non-returnable items: Some products are non-returnable, including:
    • Gift cards
    • Downloadable software products
    • Items that have been opened or used
    • Perishable goods
    • Personal care items

2. How to Return an Item

To return an item:

  • Step 1: Log into your account on [Your Marketplace Name] and go to “My Orders.”
  • Step 2: Select the item(s) you want to return and choose the reason for your return.
  • Step 3: Submit the return request. Once approved, you will receive a return authorization and instructions on how to send the item back.
  • Step 4: Pack the item securely in its original packaging (if available) and ship it to the address provided in the return instructions.

3. Refund Process

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for your refund to appear on your account.
  • Processing Fees: A restocking fee may apply in certain cases, and the return shipping costs may be deducted from your refund amount unless the return is due to a mistake made by the seller or a defective product.
  • Partial Refunds: If only part of your order is returned, the refund will be for the returned items only.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the item following the steps above and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our support team within 7 days of receiving the product. We will provide you with a prepaid shipping label for the return and offer a full refund or a replacement, depending on your preference and stock availability.

6. Shipping Costs

  • Return Shipping: The customer is responsible for return shipping costs unless the item is damaged, defective, or not as described. We recommend using a trackable shipping service to return your item, as we cannot guarantee that we will receive it.
  • Initial Shipping Charges: Shipping costs are non-refundable, except in cases where the product is damaged, defective, or incorrectly shipped.

7. Canceling an Order

You may cancel your order within 24 hours of purchase, provided the order has not already been processed and shipped. After this period, the standard return and refund policy applies.

8. Contact Us

If you have any questions or concerns regarding your return or refund, please contact our customer service team at Customer Service. We are here to assist you!